Data Protection & Privacy

JetBaji Privacy Policy

At jetbaji, your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no legal jargon, no hidden surprises.

Last Updated: 1 January 2025
Data We Collect at a Glance
Identity DataName, date of birth, national ID for verification
Contact DataPhone number and email address
Financial DatabKash, Nagad, Rocket transaction records
Usage DataGames played, bets placed, session activity
Our Privacy Commitments

How JetBaji Protects Your Data

Six core commitments that define how jetbaji handles your personal information every single day.

End-to-End Encryption

Every piece of data you send to jetbaji — from your login credentials to your payment details — is protected by SSL/TLS encryption. Your information is unreadable to anyone intercepting it in transit. We use the same encryption standards as major banks operating in Bangladesh.

We Never Sell Your Data

JetBaji does not sell, rent, or trade your personal data to third parties for marketing purposes — ever. Your information is used solely to operate your account, process transactions, and comply with legal obligations. That is the full extent of it, and we will not change that policy.

Secure Data Storage

Your data is stored on secure servers with restricted access. Only authorised jetbaji personnel who need your data to perform their job functions can access it. All internal access is logged and audited. We conduct regular security reviews to ensure our storage practices remain robust.

Your Rights, Respected

You have the right to access, correct, and request deletion of your personal data at any time. JetBaji makes it straightforward to exercise these rights — simply contact our support team and we will process your request promptly. We do not make it difficult to manage your own data.

Transparent Cookie Use

JetBaji uses cookies only for essential platform functionality and to improve your experience. We do not use third-party advertising cookies or tracking pixels. You can manage your cookie preferences at any time through your browser settings without affecting your ability to use the platform.

Breach Notification

In the unlikely event of a data breach that affects your personal information, jetbaji will notify you promptly — within 72 hours of becoming aware of the incident. We will tell you what happened, what data was affected, and what steps we are taking to protect you going forward.

Contents

1 Who We Are

JetBaji is an online casino and sports betting platform operating at jetbaji.vip, serving players primarily in Bangladesh. When this Privacy Policy refers to "JetBaji", "we", "us", or "our", it means the operator of the jetbaji platform. We are the data controller responsible for your personal information — meaning we decide how and why your data is processed.

This Privacy Policy applies to all personal data collected through the jetbaji website, the jetbaji mobile application, and any communications between you and the jetbaji support team. It does not apply to third-party websites or services that may be linked from our platform.

If you have any questions about how jetbaji handles your personal data, you can contact our privacy team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

2 Data We Collect

JetBaji collects only the personal data that is necessary to operate your account, process your transactions, and comply with our legal obligations. We do not collect data for the sake of it. Here is a breakdown of the categories of personal data we hold:

  • Identity Data: Your full name, date of birth, and copies of identity documents such as your national ID card, passport, or driving licence. This is collected during the account verification process.
  • Contact Data: Your mobile phone number and email address. These are used to communicate with you about your account, transactions, and promotions (if you have opted in).
  • Financial Data: Records of deposits and withdrawals processed through bKash, Nagad, and Rocket, including transaction reference numbers and amounts. We do not store your full mobile banking PIN or password.
  • Technical Data: Your IP address, device type, browser type, operating system, and session timestamps. This data is collected automatically when you use the jetbaji platform.
  • Usage Data: Information about how you use the jetbaji platform, including which games you play, how long you play, your betting history, and your account activity log.
  • Communications Data: Records of your interactions with the jetbaji support team, including live chat transcripts and email correspondence.

JetBaji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless you voluntarily provide it in the context of a responsible gaming request.

3 How We Collect Your Data

JetBaji collects your personal data through the following channels:

  • Direct Interactions: When you register a jetbaji account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion, you provide us with personal data directly.
  • Automated Technologies: When you visit the jetbaji website or use the app, we automatically collect technical data and usage data through cookies, server logs, and similar technologies.
  • Payment Processors: When you make a deposit or withdrawal, our payment processing partners share transaction confirmation data with us to allow us to credit or debit your account correctly.
  • Identity Verification Services: We may use third-party identity verification services to confirm the authenticity of documents you submit. These services share verification results with us but do not retain your documents on our behalf.

JetBaji does not purchase personal data from data brokers or any other third-party data sources. Every piece of data we hold about you came directly from your interactions with the jetbaji platform.

4 Why We Use Your Data

JetBaji uses your personal data for the following specific purposes. For each purpose, we have identified the legal basis that allows us to process your data:

  • Account Management: To create and manage your jetbaji account, process your bets, and handle deposits and withdrawals. Legal basis: performance of a contract.
  • Identity Verification: To verify your age and identity before processing withdrawals, as required by our anti-money-laundering obligations. Legal basis: legal obligation.
  • Fraud Prevention: To detect and prevent fraudulent activity, including the use of stolen payment methods, multiple accounts, and bonus abuse. Legal basis: legitimate interests.
  • Customer Support: To respond to your enquiries and resolve issues with your account. Legal basis: performance of a contract.
  • Responsible Gaming: To monitor your gaming activity and identify signs of problem gambling, and to apply any limits or exclusions you have requested. Legal basis: legal obligation and legitimate interests.
  • Marketing Communications: To send you information about jetbaji promotions and offers, but only if you have explicitly opted in to receive them. Legal basis: consent. You can withdraw consent at any time.
  • Platform Improvement: To analyse usage patterns and improve the jetbaji platform, games, and user experience. Legal basis: legitimate interests.

5 Sharing Your Data

JetBaji does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to protect it:

  • Payment Processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are responsible for the data they hold.
  • Identity Verification Providers: Third-party services that help us verify your identity receive the documents you submit for verification purposes only.
  • Legal and Regulatory Authorities: JetBaji may be required by law to share your data with government agencies, law enforcement, or regulatory bodies. We will only do so when legally compelled and will notify you where permitted by law.
  • Fraud Prevention Services: We may share data with fraud prevention agencies to protect against financial crime. This is done in our legitimate interests and yours.
  • Business Transfers: In the event that jetbaji is acquired by or merged with another company, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

All third parties with whom jetbaji shares your data are required to implement appropriate security measures and to use your data only for the specific purpose for which it was shared.

6 Cookies and Tracking Technologies

JetBaji uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how jetbaji uses cookies:

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
  • Functional Cookies: Remember your preferences, such as your language settings and display preferences, so you do not have to set them every time you visit.
  • Analytics Cookies: Help us understand how players use the jetbaji platform so we can improve it. The data collected is aggregated and anonymised — it does not identify you personally.

JetBaji does not use advertising cookies, retargeting cookies, or any third-party tracking pixels. You can manage cookie settings through your browser. Note that disabling functional or analytics cookies will not prevent you from using the platform, but may affect your experience.

7 Data Retention

JetBaji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

  • Account Data: Retained for the duration of your account and for five years after account closure, in line with anti-money-laundering regulations.
  • Transaction Records: Retained for seven years from the date of the transaction, as required by financial record-keeping obligations.
  • Identity Documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
  • Support Communications: Retained for two years from the date of the last interaction.
  • Technical and Usage Data: Retained for 13 months on a rolling basis.

When your data reaches the end of its retention period, jetbaji securely deletes or anonymises it so that it can no longer be linked back to you.

8 Data Security

JetBaji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

  • SSL/TLS encryption for all data transmitted between your device and the jetbaji platform
  • Encrypted storage for sensitive data including identity documents and financial records
  • Role-based access controls ensuring only authorised personnel can access personal data
  • Regular security audits and penetration testing of the jetbaji platform
  • Two-factor authentication available for all jetbaji accounts
  • Automated monitoring for suspicious login activity and unusual account behaviour

While jetbaji takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and enable two-factor authentication.

9 Your Privacy Rights

As a jetbaji player, you have the following rights over your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

Your Right What It Means
Right of Access You can request a copy of all personal data jetbaji holds about you. We will provide this within 30 days.
Right to Rectification You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure You can request deletion of your personal data where we no longer have a legal basis to retain it.
Right to Restriction You can ask us to pause processing of your data while a dispute about its accuracy or use is resolved.
Right to Portability You can request your data in a structured, machine-readable format to transfer to another service.
Right to Object You can object to processing based on legitimate interests, including direct marketing at any time.
Withdraw Consent Where processing is based on consent (e.g. marketing emails), you can withdraw consent at any time.

Note that some rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain. Where we cannot fulfil a request in full, we will explain why.

10 Children's Privacy

The jetbaji platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a jetbaji account or provided us with personal data, please contact us immediately at [email protected]. We will investigate and delete the data promptly.

JetBaji uses age verification checks during registration and before processing withdrawals to prevent minors from accessing the platform. Any account found to belong to a person under 18 will be closed immediately and any balance forfeited in line with our Terms and Conditions.

11 Updates to This Policy

JetBaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email or through an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the most recent version was published. We encourage you to review this policy periodically. Your continued use of the jetbaji platform after an update constitutes your acceptance of the revised policy.

We will never make changes that reduce your privacy rights without giving you clear advance notice and, where required, seeking your consent.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jetbaji handles your personal data, please get in touch with our team. We are available around the clock and take all privacy enquiries seriously.

  • Email: [email protected]
  • Live Chat: Available within the jetbaji platform after login — typically the fastest way to reach us
  • FAQ: Visit our FAQ page for answers to common privacy questions

We aim to respond to all privacy-related email enquiries within 48 hours. For urgent matters such as suspected unauthorised access to your account, please use live chat for an immediate response.

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Your Data Is Safe — Now Let's Play

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